100 Salesforce Admin Interview Questions and Answers.

100 Salesforce Admin Interview Questions and Answers.
These cover beginner to advanced levels and include real-world admin tasks, configuration, security, automation, and data management concepts.

🔹 General Salesforce Basics (1–20)

1. What is Salesforce?
   Ans: Salesforce is a cloud-based CRM platform that helps manage customer data, automate business processes, and build apps.

2. What are Objects in Salesforce?
   Ans: Objects are database tables in Salesforce. There are Standard Objects (like Account, Contact) and Custom Objects created by users.

3. What is the difference between a Standard Object and a Custom Object?
   Ans: Standard Objects are provided by Salesforce by default. Custom Objects are created by users to store unique data.

4. What is a Record in Salesforce?
   Ans: A Record is a row in an object that holds the data for one item.

5. What is a Field in Salesforce?
   Ans: Fields are columns in an object that store data for each record.

6. What are Tabs in Salesforce?
   Ans: Tabs are used to display records from objects and allow users to interact with the data.

7. What is an App in Salesforce?
   Ans: An App is a collection of tabs that work together to serve a particular business need.

8. What are Page Layouts?
   Ans: Page Layouts control the layout and organization of fields, related lists, and custom links on object record pages.

9. What is a Profile?
   Ans: A Profile controls what users can see and do in Salesforce, including object, field, and record access.

10. What is a Role?
    Ans: Roles define a user’s position in the hierarchy and control record-level access.

11. Difference between Role and Profile?
    Ans: Profile controls object and field-level access. Role controls record-level access via role hierarchy.

12. What is the App Launcher?
    Ans: App Launcher is used to navigate between apps in Salesforce Lightning Experience.

13. What is the Recycle Bin?
    Ans: Recycle Bin stores deleted records for 15 days, allowing recovery.

14. What is a Lookup Relationship?
    Ans: It’s a one-to-one relationship that links two objects loosely.

15. What is a Master-Detail Relationship?
    Ans: A tightly coupled relationship where the child record’s lifecycle depends on the parent.

16. What are Validation Rules?
    Ans: Rules used to enforce business logic on records before saving.

17. What is a Formula Field?
    Ans: A read-only field that auto-calculates values based on other fields or expressions.

18. What is a Roll-Up Summary Field?
    Ans: A field on a master object that summarizes child record data (SUM, MIN, MAX, COUNT).

19. What is a Junction Object?
    Ans: A custom object with two master-detail relationships used for many-to-many relationships.

20. What is a Record Type?
    Ans: Record Types allow different page layouts and picklist values for the same object.

🔹 Security & Access (21–40)

21. What is Organization-Wide Default (OWD)?
    Ans: OWD defines the baseline record-level access for users in the org.

22. What are Sharing Rules?
    Ans: Sharing Rules grant record access to users based on roles or groups.

23. What are Permission Sets?
    Ans: Permission Sets grant additional permissions to users without changing profiles.

24. Can you assign multiple profiles to a user?
    Ans: No, a user can have only one profile. But they can have multiple permission sets.

25. What is Field-Level Security?
    Ans: Field-Level Security controls user access (read/edit) to individual fields.

26. What is Role Hierarchy?
    Ans: Role Hierarchy allows users higher in the hierarchy to access records owned by users below them.

27. What are Login Hours?
    Ans: Login Hours restrict the time a user can log into Salesforce.

28. What are Login IP Ranges?
    Ans: IP ranges restrict login access to specified IP addresses.

29. What is Audit Trail?
    Ans: Audit Trail tracks the 20 most recent setup changes made in the org.

30. How do you restrict field access for users?
    Ans: By configuring Field-Level Security on the profile or permission set.

31. What is a Public Group?
    Ans: A collection of users, roles, and other groups used for sharing rules and folders.

32. What is Manual Sharing?
    Ans: Allows record owners to share their records with specific users manually.

33. What is the difference between Profile and Permission Set?
    Ans: Profiles are mandatory and control base access. Permission Sets grant extra permissions.

34. What is Delegated Administration?
    Ans: Allows non-admin users to manage specified users or objects.

35. How to track user login history?
    Ans: Use Login History under Setup to see login attempts and locations.

36. What is Two-Factor Authentication (2FA)?
    Ans: Adds an extra layer of security using OTP or device approval.

37. Can you disable access to an object for a user?
    Ans: Yes, by removing object permissions in their profile or permission set.

38. What are the different OWD sharing settings?
    Ans: Private, Public Read Only, Public Read/Write, Controlled by Parent.

39. What is the use of View All / Modify All?
    Ans: Grants access to all records of an object, ignoring sharing rules.

40. What is a Login Flow?
    Ans: It allows creating logic (like showing messages or capturing inputs) during user login.

🔹 Automation Tools (41–60)

41. What is a Workflow Rule?
    Ans: An automation tool that performs actions like field update, email alert, task creation.

42. What is a Flow?
    Ans: A powerful automation tool used for complex logic, screens, loops, decision-making.

43. What is a Process Builder?
    Ans: A deprecated automation tool that triggers actions on record changes.

44. Difference between Workflow and Process Builder?
    Ans: Workflow has limited actions. Process Builder is more powerful but being replaced by Flow.

45. What is the order of execution for automation tools?
    Ans: Validation Rules → Workflow → Process Builder → Flow → Apex.

46. What is Time-Dependent Workflow?
    Ans: Executes workflow actions after a time delay based on rule criteria.

47. What are Approval Processes?
    Ans: Automated processes for approving records based on business logic.

48. Can Flows replace Workflow and Process Builder?
    Ans: Yes, Flows are the future of automation in Salesforce.

49. What are Flow types?
    Ans: Screen Flow, Record-Triggered Flow, Scheduled Flow, Auto-Launched Flow.

50. What are Entry Conditions in Flow?
    Ans: Criteria that must be met for a record to trigger the flow.

51. How do you debug a Flow?
    Ans: Use Flow Debug tool or Flow Error Logs.

52. Can we send an email using Flow?
    Ans: Yes, using the Send Email action or Email Alert.

53. What is a Decision Element in Flow?
    Ans: Used to create branching logic (like IF/ELSE) in flows.

54. What is a Variable in Flow?
    Ans: A container to store data temporarily during flow execution.

55. What is a Collection Variable?
    Ans: Stores multiple records or values of the same data type.

56. How can you update records in Flow?
    Ans: Use the Update Records element.

57. What is a Subflow?
    Ans: A flow called from another flow to reuse logic.

58. What is a Loop Element in Flow?
    Ans: Used to iterate through a collection variable.

59. What are Fault Paths in Flow?
    Ans: Paths that define what to do when an error occurs in flow.

60. Can we launch a flow from a button?
    Ans: Yes, use a Screen Flow and call it from a button or action.

🔹 Data Management (61–80)

61. What is Data Import Wizard?
    Ans: Tool to import data up to 50,000 records for standard and custom objects.

62. What is Data Loader?
    Ans: Client application to import/export up to 5 million records.

63. Difference between Data Import Wizard and Data Loader?
    Ans: Data Loader supports more records, more complex operations, and is faster.

64. What is a Duplicate Rule?
    Ans: Prevents creation of duplicate records based on matching rules.

65. What are Matching Rules?
    Ans: Define logic to find duplicate records.

66. What is Data Export?
    Ans: Backup your org’s data into .CSV files.

67. How to schedule a Data Export?
    Ans: Use Scheduled Export in Setup under Data Export.

68. What is Mass Transfer Records?
    Ans: Tool to transfer record ownership in bulk.

69. How to delete multiple records?
    Ans: Use Mass Delete Records or Data Loader.

70. How to perform data backups?
    Ans: Use weekly data export or third-party tools.

71. What is Field History Tracking?
    Ans: Tracks changes to fields on records.

72. Can you track field changes on all fields?
    Ans: No, you can track up to 20 fields per object.

73. What is the difference between Export and Backup?
    Ans: Export is the method, backup is the purpose. Export is one way to create backups.

74. What is an External ID?
    Ans: A unique field used for matching during data import or integration.

75. Can we import records with relationships?
    Ans: Yes, using External IDs and parent-child mapping.

76. What are Considerations when importing data?
    Ans: Field mapping, validation rules, ownership, duplicates, workflow triggers.

77. What is Upsert?
    Ans: Operation that updates records if they exist, inserts if not.

78. What is VLOOKUP used for in data import?
    Ans: To match external IDs with Salesforce IDs before data load.

79. How to clean data in Salesforce?
    Ans: Use Duplicate Management, Reports, Validation Rules, and third-party tools.

80. What is a CSV File?
    Ans: A comma-separated values file used to import/export data.

🔹 Reports & Dashboards (81–90)

81. What is a Report in Salesforce?
    Ans: A list of records that meet criteria defined by the user.

82. What are Report Types?
    Ans: Define the objects and relationships available in a report.

83. What is a Tabular Report?
    Ans: Simple list of records with no grouping.

84. What is a Summary Report?
    Ans: Includes groupings and subtotals.

85. What is a Matrix Report?
    Ans: Summary report with rows and columns.

86. What is a Joined Report?
    Ans: Combines data from multiple report blocks.

87. What is a Dashboard?
    Ans: Visual representation of reports using charts, gauges, metrics.

88. What is a Dynamic Dashboard?
    Ans: Dashboard that runs as the logged-in user.

89. Can you schedule a report?
    Ans: Yes, you can schedule report delivery via email.

90. What is a Bucket Field?
    Ans: Used to group values without creating a formula or field.

🔹 Miscellaneous & Advanced (91–100)

91. What is Lightning Experience?
    Ans: Modern UI in Salesforce with enhanced features and performance.

92. What is Classic vs Lightning?
    Ans: Classic is older UI. Lightning is modern with better UX and customization.

93. What is Change Set?
    Ans: Tool to deploy components between Salesforce orgs.

94. What is a Sandbox?
    Ans: A copy of your production org used for testing/development.

95. What is a Developer Sandbox?
    Ans: Lightweight sandbox used for development.

96. What is a Full Sandbox?
    Ans: Complete replica of production, including data.

97. What is Global Search?
    Ans: Search bar at the top used to search records across objects.

98. What is AppExchange?
    Ans: Salesforce marketplace to install apps and components.

99. How do you give record access to a user not in the role hierarchy?
    Ans: Use Sharing Rules or Manual Sharing.

100. What is Lightning App Builder?
     Ans: Drag-and-drop builder to customize Lightning record pages.

Let me know if you’d like a PDF version of this Q&A set or a formatted HTML version for blogs or websites.